Help

A test, end to end

• Add the customer and the site. Or skip it — you can add a site the first time you test there.
• Add the device. Make, model, serial, size, type and where it is in the building. That is what prints on the form.
• Start the test and enter the readings. Pass or fail is checked against the form's own thresholds as you type, so you find out in the mechanical room, not afterwards.
• Sign and complete. The report renders on the authority's layout, and the tag renders as a 4-up sheet.
• Send it. Sending is a button, never automatic — the screen names every recipient, and every one it did not send to, with the reason.

What the deadlines on a job mean

35 days from the notice (s.7.2). The report must be submitted and received by the Cross Connection Control Officer within 35 calendar days of the notice to test — not of your test. Testing on day 34 and filing on day 36 is late.

14 days for a failed device (s.7.3). A failure goes through the CRD's CCC Portal, not by email. You make that submission; we put the clock on the job and have the values ready.

30 days to repair, retest and notify (s.7.4). All three inside the window, not just the repair.

45 days past the deadline (s.28.3(a)). The assembly can be deemed defective and the purveyor can act on that.

Why the app stopped you

Your gauge calibration is out of date. s.26.5 requires test equipment calibrated at least every 12 months. The app warns you before you drive out rather than at completion, when the work is already done.

Your certificate or registration has expired. s.26.1(a) and s.26.2. Update the dates in settings.

When a device fails

• The report still renders, and the deadlines above appear on the test with the section each one comes from.
• Quote the repair. One line per deficiency the test recorded, in the words the report used, so the customer reads the quote against the same findings. Price it and send it.
• Record what they said. Accepting raises an invoice from the quote's lines; the quote itself stays exactly as it was, so you can always answer “what did you quote me”. A declined quote is kept with the reason.
• Book the retest. The customer is reminded two days before. A date past the 30-day s.7.4 deadline is allowed and flagged — if that is when you can get there, it belongs in the system rather than in your head.

Getting paid

• Invoice from the work. Pick the customer and every completed test not already on an invoice is listed, all ticked, one line per device. One price fills them all; edit any of them.
• Issue it. It takes the next number in your sequence and is then fixed. Correcting an issued invoice means voiding it and raising another — which is what your accountant expects, and why an abandoned draft never burns a number.
• Chase what is unpaid. The invoice list opens on what is outstanding, oldest first, with the total across the top.
• Mark it paid. That records money you have already received. Nothing in this product charges anybody's card, and a short payment is recorded as what it is rather than refused.
• Tax is yours. You type a label and a rate and we multiply. We do not work out what you owe and nothing here is tax advice.

Your records are yours

Download the lot, any time. Settings has a button that builds a zip of everything — customers, sites, devices, every test, every document, your reminders, your invoices and your people — as CSV with a README explaining the columns. No fee, and no plan check in that path: if your subscription lapses you still get your records out.

More than one tester. Invite them from the team screen; an owner can change a colleague's role or remove them, and each carries their own certificate and gauge dates.

Things that are not built yet

We would rather you read this here than discover it on a job. Opening the app with no signal (details), collecting a payment through the product, and sending the authority's copy for you. The questions page says where each one stands.

Reaching us

help@backflowfiled.com. If something in a form, a citation or a deadline looks wrong, that is the message we most want to get — say so and it gets corrected fast.